If your call center decides to change or upgrade its ACD telephony system or Contact Center Infrastructure (CCI), there is no reason to lose any of the service and efficiency benefits provided by Monet’s workforce optimization solutions.

 

Monet solutions integrate seamlessly with ACD/CCI systems from more than 60 top providers, including:

If you don’t see your provider listed, please contact us. There is a still a good chance our user-friendly solutions will work with their system. And this will further expedite implementation, as your team will already be familiar with Monet and will not need to be retrained on a new WFO system.

“After having Monet, we can never go back.”

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“Our quality and service levels are averaging in the top 97% tier.“

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“We are already abandoning almost 2,000 less calls than a year ago.”

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