Adherence to schedule – a big challenge for your call center?
Managing adherence to call center schedule is one of the most challenging jobs related to running a call center – making sure there is the right number of staff with the right skills available at the right times of the day. Here are some helpful tips and considerations:
- What does lack of schedule adherence cost a call center? A quick overview of the cost drivers and the potential impact on your center operation.
- Why is schedule adherence an important call center metric? This article helps identify potential causes for out-of-adherence and ways for improvement.
- Are you monitoring schedule adherence in your call center? 3 simple tips on schedule adherence: Inform – measure – manage.
- What is real-time schedule adherence? Learn how real-time adherence can help you finally overcome your adherence challenge.
- Strategies for Improving Schedule Adherence: A more in depth whitepaper about schedule adherence and how Workforce Management software is a crucial tool to improve adherence.
Cloud Computing Magazine Names Verint Monet a 2019 Product of the Year Award Winner
Verint Monet Workforce Management Recognized for Exceptional Innovation Verint Monet announced today that TMC, a global, integrated media company, has awarded
Contact Center Software In the Cloud: Easier, Faster And Lower Costs!
The Cloud-based model uses a new multi-tenant and scalable architecture that was designed to efficiently and securely deliver web-based applications