We are

Leader in Cloud Contact Center Management & Optimization

Verint Monet is a leading cloud workforce engagement platform for contact centers and help desks.

 

Verint Monet joined the Verint family in February 2019.

 

Verint Monet is a simple, cost-effective cloud workforce engagement solution that provides an ACD neutral option for small to medium-sized businesses looking to improve their contact center and help desk operations. With over 65 integrations including Salesforce, Verint Monet is the perfect option for customers looking to implement an omnichannel SaaS workforce engagement solution.

 

Through the combination of Verint and Monet, you now can start anywhere with our cloud workforce engagement solution, Verint Monet or migrate to other Verint solutions.

Our Mission

Our mission is to empower contact centers and help desks with technology that allows them to work smarter so they can focus on what they do best: deliver a world-class customer experience.

We do this by providing a suite of integrated cloud-based applications for scheduling, omnichannel forecasting, real-time adherence, intra-day management, and performance analytics. We are committed to providing a set of tools that allows them to measure performance, improve efficiency and productivity, and reduce costs.

Our Vision

We see contact centers and help desks as the architects of customer experience. Their work is key in defining the success of your business and separating your company from the competition.

 

The Result

With Verint Monet’s cloud solutions, our customers can see results within weeks, while avoiding the traditional pain, costs, and risks of workforce software implementation projects. We work side by side with each customer to make sure they get set up successfully on our platform and achieve the ROI they expect.

 

About Verint

Verint is “The Customer Engagement Company.” We help organizations simplify and modernize the way they engage customers through their contact center, branch, back office and marketing departments.

 

Our market-leading broad portfolio of cloud and hybrid solutions is designed with the latest artificial intelligence and advanced analytics technologies to deliver greater automation and shared intelligence that drives real business impact. Verint is your partner to make customer engagement a strategic advantage and a strong competitive differentiator for your organization.

 

Headquartered in Melville, New York, Verint supports customers around the globe directly and with an extensive network of selling and support partners. Today, over 10,000 organizations in more than 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to enhance customer engagement performance and make the world a safer place.

 

Learn more about Verint and our customer engagement solutions.

Trusted Around the Globe Since 2002

We have been helping customers all over the world ranging in size from 40 to 4,000+ agents in most industries. They chose Verint Monet for the flexible cloud-based model, comprehensive functionality, intuitive user experience, fast set-up and excellent customer support.

Innovation Is our Key Driver

Verint Monet  was designed and built from the ground up as a multi-tenant SaaS cloud offering, becoming the first provider to offer this technology to contact centers. Today, we are the industry leader and we continue to enhance our suite with new technologies such as the integration to CRM.

 

We have also invested in global partnerships with leading system integrators, distributors and resellers. Our partners are trained experts in our products and services, armed with a deep understanding of your business challenges to provide the best-in-class experience you deserve.

Cloud Computing

In a fast-moving digital environment, success requires businesses to transform to meet growing customer expectations and stay competitive.

 

Cloud-based call center software represents an excellent option for businesses of all sizes since it is reliable and secure and can be acquired with a low capital investment. You pay a monthly per-user license to access a multi-tenant cloud environment that offers up-to-date features and disaster recovery. You get up and running fast without the time-consuming implementation of traditional workforce optimization software. Our solution is scalable and agile and can easily adapt to your fluctuating needs and demand spikes. In other words, you get all the computing power you need, when you need it.

 

“After having Monet, we can never go back.”

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“Our quality and service levels are averaging in the top 97% tier.“

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“We are already abandoning almost 2,000 less calls than a year ago.”

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