We are

Leader in Cloud Contact Center Management & Optimization

Our Mission

Our mission is to empower contact centers and help desks with technology that allows them to work smarter so they can focus on what they do best: deliver a world-class customer experience.

We do this by providing a suite of integrated cloud-based applications for scheduling, omnichannel forecasting, real-time adherence, intra-day management, and performance analytics. We are committed to providing a set of tools that allows them to measure performance, improve efficiency and productivity, and reduce costs.

Our Vision

We see contact centers and help desks as the architects of customer experience. Their work is key in defining the success of your business and separating your company from the competition.

 

The Result

With Monet’s cloud solutions, our customers can see results within weeks, while avoiding the traditional pain, costs, and risks of workforce software implementation projects. We work side by side with each customer to make sure they get set up successfully on our platform and achieve the ROI they expect.

 

Our History

Chuck Ciarlo founded Monet Software in 2002, after managing several successful contact center businesses. During that time, he worked with many Workforce Management solutions but found them all hard to use, difficult to implement and very expensive. That experience inspired him to design his own WFM solution.

The name Monet comes from the French painter, Claude Monet. While visiting Paris, Chuck went to Giverny, Monet’s home and gardens where he realized most of his iconic paintings. Since running a call center stands at the crossroads where art and science meet, he took Monet for the art and software for the science and founded Monet Software, the Art of Workforce Management™.

Trusted Around the Globe Since 2002

We have been helping customers all over the world ranging in size from 40 to 4,000+ agents in most industries. They chose Monet Software for the flexible cloud-based model, comprehensive functionality, intuitive user experience, fast set-up and excellent customer support.

Monet Software - Trusted Around the Globe
Innovative multi-tenant SaaS cloud platform

Innovation Is our Key Driver

Monet Software was designed and built from the ground up as a multi-tenant SaaS cloud offering, becoming the first provider to offer this technology to contact centers. Today, we are the industry leader and we continue to enhance our suite with new technologies such as the integration to CRM.

 

We have also invested in global partnerships with leading system integrators, distributors and resellers. Our partners are trained experts in our products and services, armed with a deep understanding of your business challenges to provide the best-in-class experience you deserve.

Cloud Computing

In a fast-moving digital environment, success requires businesses to transform to meet growing customer expectations and stay competitive.

 

Cloud-based call center software represents an excellent option for businesses of all sizes since it is reliable and secure and can be acquired with a low capital investment. You pay a monthly per-user license to access a multi-tenant cloud environment that offers up-to-date features and disaster recovery. You get up and running fast without the time-consuming implementation of traditional workforce optimization software. Our solution is scalable and agile and can easily adapt to your fluctuating needs and demand spikes. In other words, you get all the computing power you need, when you need it.

Cloud-based, scalable, adaptable, reliable and secure

“After having Monet, we can never go back.”

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“Our quality and service levels are averaging in the top 97% tier.“

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“We are already abandoning almost 2,000 less calls than a year ago.”

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