Verint Monet is a leading cloud workforce engagement platform for contact centers and help desks.
Verint Monet joined the Verint family in February 2019.
Verint Monet is a simple, cost-effective cloud workforce engagement solution that provides an ACD neutral option for small to medium-sized businesses looking to improve their contact center and help desk operations. With over 65 integrations including Salesforce, Verint Monet is the perfect option for customers looking to implement an omnichannel SaaS workforce engagement solution.
Through the combination of Verint and Monet, you now can start anywhere with our cloud workforce engagement solution, Verint Monet or migrate to other Verint solutions.
Our mission is to empower contact centers and help desks with technology that allows them to work smarter so they can focus on what they do best: deliver a world-class customer experience.
We do this by providing a suite of integrated cloud-based applications for scheduling, omnichannel forecasting, real-time adherence, intra-day management, and performance analytics. We are committed to providing a set of tools that allows them to measure performance, improve efficiency and productivity, and reduce costs.
We see contact centers and help desks as the architects of customer experience. Their work is key in defining the success of your business and separating your company from the competition.
With Verint Monet’s cloud solutions, our customers can see results within weeks, while avoiding the traditional pain, costs, and risks of workforce software implementation projects. We work side by side with each customer to make sure they get set up successfully on our platform and achieve the ROI they expect.
Verint is “The Customer Engagement Company.” We help organizations simplify and modernize the way they engage customers through their contact center, branch, back office and marketing departments.
Our market-leading broad portfolio of cloud and hybrid solutions is designed with the latest artificial intelligence and advanced analytics technologies to deliver greater automation and shared intelligence that drives real business impact. Verint is your partner to make customer engagement a strategic advantage and a strong competitive differentiator for your organization.
Headquartered in Melville, New York, Verint supports customers around the globe directly and with an extensive network of selling and support partners. Today, over 10,000 organizations in more than 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to enhance customer engagement performance and make the world a safer place.
Learn more about Verint and our customer engagement solutions.